Refund Policy

PLEASE NOTE ALL THE RIGHTS & LIABILITIES OF THE BRAND NAME “ THE LEATHER HAMMER ” SHALL BE BORNE BY CO. LUSSO MORA REGISTERED UNDER COMPANIES ACT 1956

At Leather Hammer, we take utmost care and precision in the making of our carefully handcrafted furniture that is of extraordinary quality. Special attention is given to every minute detail in design, material and construction. And, our commitment to customer satisfaction is unwavering.

STOCKED FURNITURE

We carefully examine each item prior to shipment, and also require your inspection and signature upon delivery. In case of any defect found in your furniture upon delivery, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage the customers to study the sizes mentioned on the product page carefully and place an order only if the furniture that is ordered fits into your entryway and rooms. We offer replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means that once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up from home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.

CUSTOM/BESPOKEORDERS

Majority of our furniture is customized keeping in mind your taste, style and specifications. Custom orders begin production immediately upon order and we make sure its tailor-made to suit your requirement. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

MONOGRAMMED/PERSONALIZEDITEMS

These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.

FINALCLEARANCE/SALE

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

PLEASENOTE

That, there may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

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