Cancellation Policy

PLEASE NOTE ALL THE RIGHTS & LIABILITIES OF THE BRAND NAME “ THE LEATHER HAMMER ” SHALL BE BORNE BY CO. LUSSO MORA REGISTERED UNDER COMPANIES ACT 1956

The policies mentioned below, apply for any Cancellations on our website.
Non Furniture Items:

For non furniture items that are under the value of Rs. 5000, the order can only be cancelled in case it is not shipped from our warehouse, but in that event, we levy Rs. 500 as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account.

For Sofas and Furniture:

Majority of our furniture is custom-built to suit your specifications. Custom orders begin production immediately upon order and are built to your requirements. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

For all Other Products: 

Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.

 

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